Mind the Gaps

Mind the Gaps is an open toolbox to measure and produce data around wellbeing and inequalities in cities.

We designed a variety of methods to collect this information — interview guides and a conversational survey.

Its aim is to fill the gaps in statistics by using human centred methods of information collection.

Test-bed Cities

Places where we are currently running the pilot.

Key Aspects

Combining quantitative and qualitative data

A new perception and use of data

Running surveys can be a time-consuming and costly thing. More often than not, obtaining representative results is even harder. (Participants tend to be from middle class backgrounds).

Combining quantitative sources (survey results and statistics) with qualitative sources (face to face interviews and insights on the field) leads to better representation and a more comprehensive picture.

Reaching all audiences

Keeping it conversational

In order to reach the best representativity, the toolbox has to be accessible and inclusive, available for different research contexts and varying degrees of computer literacy.

In certain contexts, face to face interviews or a workshop will yield better results than a survey. On the other hand, surveys can provide more responses. Why choose? All methods are available.

Rich, localised data

National, regional and even local statistics can fail to represent the finer details of citizen’s situations - using city-wide data at best, there’s a struggle to represent inequalities in cities. Averages erase discrepancies between neighborhoods.

By collecting geographically-precise data at the neighborhood level, we hope to produce better, more faithful picture of cities and their challenges, and to best identify the most pressing issues.

Enabling evidence-based policy making

Reality by the numbers is only a partial view. Our initiative strives to shift data perceptions within local governments to help them see the value in a mixed methods approach (qualitative and quantitative data combined).

By bringing evidence & data closer to decision-makers, we hope to help policy makers become data-informed.

Participatory cities

Cities are getting more and more involved in rethinking how public value is created, cultivated and used to solve societal challenges.

They are opening up to enablers within citizens and community organisations to open their doors to being participatory and resilient.

Some things, like the benefit of citizen engagement, are hardly quantifiable.

Anonymous and open data by default

Creating an information commons accessible to all is part of the core values of the project. Refined geographical data will be collected, but no personal data (neither age, gender, faith, sexual orientation or otherwise).

The data produced can therefore be open by default.

Adaptable Tools

Different needs and cultural differences taken into account

Although we aim to make a replicable toolkit to measure wellbeing and inequalities, there’s little chance the questions wills be “one size fits all”. The tools are free to use and adapt to suit the needs of the people using them.

Whether you are a citizen, a community organisation or a local authority, these tools can help you create a system to collect the information you’re seeking.

Project Principles

  • Open

  • Replicable

  • Participative

  • Independant

  • Accessible


We are interested to develop the project further. Their making will be thoroughly documented.

Stay updated

We will send you project highlights once in a while.